Subscription & Monthly Refill Policy

By purchasing a subscription product from The Vital Labs, you agree to the following terms.

How it works

Your subscription renews automatically every 28 days at the rate confirmed during checkout. This ensures you never run out mid-cycle, as consistency is the foundation of how The Vital Labs works, and most customers notice the biggest changes between week six and eight of daily use.

Introductory Bundle Offers

Any promotional bundle offers, including 2 + 1 Free and 3 + 2 Free, are introductory offers valid for your first purchase only.

After your initial order, your subscription will automatically renew every 28 days with the standard quantity you selected, without any free bonus items. This means:

  • If you purchased 2 + 1 Free, future subscription renewals will include 2 products.
  • If you purchased 3 + 2 Free, future subscription renewals will include 3 products.

The free products are a one-time introductory benefit and do not apply to recurring subscription renewals unless explicitly stated as part of a separate promotion.

Managing your subscription

You are always in control of your subscription. Through your customer portal, you can skip an upcoming order, delay your next shipment, or update your delivery address at any time. If you need any assistance, our support team is happy to help at info@thevitallabs.com

Cancellation 

You may cancel your subscription at any time through your customer portal by clicking here to cancel or by contacting our customer support team at info@thevitallabs.com To avoid being charged for an upcoming renewal, please cancel at least 24 hours before your next billing date.

Please note that once a new order has been created and entered our fulfilment queue, it cannot be cancelled. If your order is already in fulfilment, our team will do their best to intercept it. If that is not possible, we will offer you a 15% goodwill refund applied to your original payment method.

Charges

All charges will be made to the payment method provided at checkout. You will receive an email confirmation after each renewal.