Shipping Policy

Shipping Policy

At The Vital Labs, we work hard to process and ship orders as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–3 business days (Mon–Fri) after payment confirmation. 

Shipping & Delivery Timeframes

Once an order has been processed and shipped, estimated transit time is 2–12 business days for all destinations (US, Canada, UK, Australia, and New Zealand).

Total Estimated Delivery: 3–15 business days (processing + transit). Customs processing may add additional time for international orders.

Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Shipping Delays

While we aim to meet estimated delivery timelines, delays may occasionally occur. The Vital Labs is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

30-Day Delivery Guarantee

If your order has not been delivered within 30 days of the purchase date, you are entitled to a full refund. To request your refund, please contact our customer support team at info@thevitallabs.com

Questions & Support

If you have questions about your shipment, please contact our customer support team at info@thevitallabs.com.